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Which emerging technologies and process advancements do you believe will improve efficiency and customer experience?
Efficiency and customer experience improvement in airports 2019
This statistic shows the result of a 2019 survey among airline passengers regarding which emerging technologies and process advancements they believe will improve efficiency and customer experience at airports worldwide. The results show that 54 percent of respondents thought that in-airport-turn-by-turn GPS directions for navigating terminals and gates would improve efficiency and customer experience.
Which emerging technologies and process advancements do you believe will improve efficiency and customer experience?
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Source

Release date

February 2019

Region

Worldwide

Survey time period

March to April 2019

Number of respondents

2,069 respondents

Supplementary notes

The source doesn't mention the type of survey or age of the respondents.
Multiple answers were possible.

Efficiency and customer experience improvement in airports 2019
This statistic shows the result of a 2019 survey among airline passengers regarding which emerging technologies and process advancements they believe will improve efficiency and customer experience at airports worldwide. The results show that 54 percent of respondents thought that in-airport-turn-by-turn GPS directions for navigating terminals and gates would improve efficiency and customer experience.
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Statistics on "Airline passenger experience in the U.S."
  • Status of air travel in the U.S.
  • Customer complaints
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  • Cancellations and flight delays
  • Ease of travel
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