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Omnichannel and digital in-store: leading retailers in the UK 2019
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Omnichannel and digital in-store: leading retailers in the UK 2019
Leading retailers in the United Kingdom (UK) based on their omnichannel and in-store digital capabilities in 2019
Among retailers running their business in UK high streets in 2019, Boots ranks at the very top when it comes to omnichannel capabilities and digital in-store experience offered to customers. Toy retailer Lego and grocery chain Tesco were among the high ranks as well.
Leading retailers in the United Kingdom (UK) based on their omnichannel and in-store digital capabilities in 2019
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- Release date
- July 2019
- Region
- United Kingdom
- Survey time period
- 2019*
- Supplementary notes
- * The source does not provide the date of survey or the benchmarking criteria used in this study. Date of release is hence date of access.
Source
- Show sources information
- Show publisher information
- Release date
- July 2019
More information
- Region
- United Kingdom
- Survey time period
- 2019*
- Supplementary notes
- * The source does not provide the date of survey or the benchmarking criteria used in this study. Date of release is hence date of access.
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- European overview
- Share of online turnover in Western Europe from 2016 to 2018, by sales channel*Share of online turnover Western Europe 2016-2018, by channel
- Share of digital in-store technologies retailers are using in Europe in 2019In-store experience: digital technologies retailers deploy in Europe in 2019
- Rate of customer data integration across organizations* in Europe in 2018, by channel Data integration rate of organizations in Europe in 2019 by channel
- Number of Internet of Things (IoT) active connections in retail in the European Union (EU) in 2016, 2019, 2022 and 2025 (in millions)IoT active connections in retail in the EU 2016, 2019, 2022 and 2025
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- Share of retailers who agree that the need for digital transformation increased in the last three years, by countryRetailers agreeing on the need for digital transformation in retail 2019, by country
- Digital customer experience: consumers' preferred way of engaging with companies in Europe in 2019, by channelDigital customer engagement preferences of consumers in Europe in 2019 by channel
- UK e-commerce overview
- E-commerce sales in the United Kingdom (UK) from 2014 to 2017 (in billion GBP)E-commerce sales in the United Kingdom (UK) 2014-2017
- E-commerce sales in the United Kingdom (UK) from 2014 to 2017, by technology (in billion GBP)E-commerce sales in the United Kingdom (UK) 2014-2017, by technology
- Value of internet retail sales monthly in the United Kingdom (UK) from January 2016 to February 2019 (in million GBP)Internet retail: monthly sales value in the United Kingdom (UK) 2016-2019
- Internet retail sales as a percentage of total retail sales in the United Kingdom (UK) from January 2016 to May 2019*Internet share of retail sales monthly in the United Kingdom (UK) 2016-2019
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- Mobile share of retail transactions (excluding apps) in the United Kingdom (UK) from 1st quarter 2017 to 2nd quarter 2018* Mobile share of retail transactions in the UK Q1 2017- Q2 2018
- Share of sales revenue from online channels in the United Kingdom in 4th quarter 2018, by deviceOnline retail: share of sales revenue by device 2018
- Digital capabilities
- Digital customer experience: top ranking industries in the United Kingdom (UK) in 2019*Leading industries for customer experience in the UK 2019
- Leading retailers in the United Kingdom (UK) based on their omnichannel and in-store digital capabilities in 2019Omnichannel and digital in-store: leading retailers in the UK 2019
- Retail technology use distribution among retailers in the United Kingdom (UK) in 2019, by technologyRetail technology use by UK retailers 2019
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- Leading ten Artificial Intelligence (AI) areas retailers are planning to invest in in the United Kingdom (UK) as of 2019*Artificial Intelligence: areas of investment by UK retailers in 2019
- Distribution of challenges retailers see in their businesses' digital transformation in the United Kingdom (UK) in 2019Challenges in digital transformation of retail businesses in the UK 2019
- Mobile page load speed of retailers as rated by Google in the United Kingdom (UK) from 2017 to 2018UK e-retailers: mobile page load speed rating 2017-2018
- Share of retailers who offer stock visibility in the United Kingdom (UK) as of November 2018, by retail strategyStock visibility offered by retailers in the UK 2018, by retail strategy
- In-store and online Customer Experience (CX)
- Geolocation: share of retailers using the function on mobile in the United Kingdom (UK) from 2016 to 2018*Share of UK retailers using the geolocation function on mobile 2016-2018
- Wishlists: share of multichannel retailers with easy wishlisting feature without log-in in the United Kingdom (UK) in 2018, by segment*Share of retailers offering easy wishlisting in the UK in 2018, by segment
- Share of in-store technologies used by retail employees in high streets in the United Kingdom (UK) in 2017*Share of in-store technologies retail employees used in the UK in 2017
- Share of mobile devices retail employees have used in the United Kingdom (UK) in 2017*Share of mobile devices retail employees consulted in the UK 2017
- How often do you use in-store technology to help customers?*Frequency of in-store technology use by retailers in the UK 2017
- High street retail: share of drivers for excellent online experience for consumers in the United Kingdom (UK) in 2018*UK consumers: drivers of a good online experience in high street retail in 2018
- Share of in-store technologies consumers like to see in high streets in the United Kingdom (UK) in 2017Digital high street: in-store technologies consumers want to see in the UK 2017
- Digital customer experience: consumers' preferred way of engaging with companies in the United Kingdom (UK) in 2019, by channelDigital customer engagement preferences of consumers in the UK in 2019 by channel
- Consumer data and privacy
- Data and privacy: consumer opinions on company use of customer data in Ireland and the United Kingdom (UK) in 2019Consumer opinions on data use by companies in Ireland and the UK 2019
- Sharing personal data: have you taken action over the last 12 months to limit the amount of data you share with companies?*Share of consumers taking action to limit sharing personal data in the UK 2019 by age
- Consumer incentives for sharing personal data with companies in the United Kingdom (UK) in 2019*Sharing personal data: incentives for consumers in the UK 2019
- UK consumers: which reasons best describe why you think GDPR is important?Data privacy: share of reasons UK consumers find GDPR important in 2018
- UK consumers: do you trust the following to handle your personal data?Data privacy: share of services UK consumers trust with their data in 2018
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