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Leading industries for customer experience in the UK 2019

Digital customer experience: top ranking industries in the United Kingdom (UK) in 2019*

by Tugba Sabanoglu, last edited Aug 21, 2019
Leading industries for customer experience in the UK 2019 In the eyes of consumers in the United Kingdom, retail offered the best customer experience (CX) over other industries, a recent study carried out by Sales Force revealed. According to the survey exploring digital transformation and customer experience in the UK, in comparison to 47 percent of respondents who found retail to be CX-friendly, only 20 percent of respondents were happy with the customer experience financial services provided customers.
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Digital customer experience: top ranking industries in the United Kingdom (UK) in 2019*

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Retail technology in the United Kingdom (UK)
Retail technology in the United Kingdom (UK)

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Statistics on "Retail technology in the United Kingdom (UK)"
  • European overview
  • UK e-commerce overview
  • Digital capabilities
  • In-store and online Customer Experience (CX)
  • Consumer data and privacy
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