The e-commerce industry in India during the early months of 2020 observed a relatively fewer number of refunds. With a negative change of over 19 percent, the least number of returns were recorded during April. However, the pandemic resulted in hundreds of people making their first online purchase, resulting in an exponential increase in refunds later in the year.
Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic COVID-19 impact on online orders for electronics India 2020
- Premium Statistic GMV trend for online beauty and personal care products India 2020
- Premium Statistic COVID-19 impact on e-commerce orders placed in India 2020
- Premium Statistic Key periods for e-commerce in France 2020, by share of sales
- Basic Statistic Most commonly purchased products online in the Nordics 2023
- Basic Statistic Alibaba's annual revenue FY 2013-FY 2023
- Premium Statistic Pinduoduo's annual revenue 2016-2022
- Premium Statistic Most accessed mobile shopping Android applications South Korea 2023
- Basic Statistic Share of companies selling online in Denmark 2019-2023, by size
- Premium Statistic Alibaba: ad spend FY 2014-2023
About the region
10
- Premium Statistic COVID-19 impact on online orders for beauty and personal care products India 2020
- Premium Statistic COVID-19 impact on online orders placed for home furnishing India 2020
- Premium Statistic Flipkart funding value 2009-2017
- Premium Statistic Monthly website visits of Snapdeal 2023, by country
- Premium Statistic Web traffic for Nykaa 2021, by source
- Premium Statistic Weekly web searches for Nykaa 2020-2021
- Premium Statistic Forecasted share of AI- handled customer service in India by 2021
- Premium Statistic Channels for food ordering in India 2020
- Premium Statistic Number of online shoppers in India 2017-2025 by city type
- Basic Statistic India: barriers for cross-border shopping 2013
Selected statistics
1
Other regions
10
- Premium Statistic Leading online marketplaces in Europe 2023, by monthly visits
- Premium Statistic Online purchases of new products and services due to COVID-19 in Finland 2020
- Basic Statistic Share of U.S. e-commerce merchants offering guest checkout 2020
- Basic Statistic Share of consumers cancelling a purchase online in the Nordics 2019
- Premium Statistic B2B e-commerce enterprises planning to sell on marketplaces in Sweden 2021
- Premium Statistic Puerto Rico: main products bought online 2020
- Premium Statistic Change in time spent shopping online in Central America during COVID-19
- Premium Statistic Preference of online shopping digital payment MENAP 2020, by shopping frequency
- Premium Statistic Online purchase time in Belgium 2020
- Premium Statistic Average spending on Russian e-stores by Russian e-shoppers 2015-2019
Related statistics
10
- Premium Statistic Monthly website traffic on nykaa.com 2024
- Premium Statistic COVID-19 impact on food and beverage supply in Indian Kirana stores 2020, by type
- Premium Statistic Gross merchandise value per bill in small convenience stores in India 2019-2020
- Premium Statistic Number of credit bills per active small convenience store in India 2019-2020
- Premium Statistic Share of small convenience stores with billing activities in India 2019-2020
- Premium Statistic Number of bills per active small convenience store in India 2019-2020
- Premium Statistic Quarterly COVID-19 impact on net retail sales in India Q1 FY 2020-Q3 FY 2021
- Premium Statistic Share of workers with two meal consumption per day India COVID-19 lockdown 2020
- Premium Statistic Distribution of intended shopping channels in India 2020, by category
- Premium Statistic Impact of COVID-19 on sustainability behavior of consumers India 2020
Further related statistics
7
- AstraZeneca's expenditure on research and development 2006-2023
- Leading online retailers in Southeast Asia 2020, by monthly visits
- Computer software: Online purchasing in Great Britain 2020, by age group
- Travel arrangements: Online purchasing in Great Britain 2019, by demographic
- Use of smartphones by shoppers in retail stores in Italy in 2015
- Unique visitors to most popular online retailers in India 2014
- Growth rate of attendance to leading Latin American amusement parks 2019-2022
Further Content: You might find this interesting as well
Statistics
- AstraZeneca's expenditure on research and development 2006-2023
- Leading online retailers in Southeast Asia 2020, by monthly visits
- Computer software: Online purchasing in Great Britain 2020, by age group
- Travel arrangements: Online purchasing in Great Britain 2019, by demographic
- Use of smartphones by shoppers in retail stores in Italy in 2015
- Unique visitors to most popular online retailers in India 2014
- Growth rate of attendance to leading Latin American amusement parks 2019-2022
Razorpay. (November 2, 2020). Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020 [Graph]. In Statista. Retrieved May 13, 2024, from https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/
Razorpay. "Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020." Chart. November 2, 2020. Statista. Accessed May 13, 2024. https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/
Razorpay. (2020). Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020. Statista. Statista Inc.. Accessed: May 13, 2024. https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/
Razorpay. "Impact of Covid-19 on Refunds Issued in The E-commerce Industry across India from February to September 2020." Statista, Statista Inc., 2 Nov 2020, https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/
Razorpay, Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020 Statista, https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/ (last visited May 13, 2024)
Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020 [Graph], Razorpay, November 2, 2020. [Online]. Available: https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/