In a survey conducted in Japan in May 2020, 43 percent of the respondents stated that they were dissatisfied with the setup and login procedures of mobile banking applications. A share of 33 percent expressed discontent with the number of procedures that can be carried out on banking apps.
Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020
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- Usage of mobile banking apps in 2014, by country
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Statistics
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- Number of banking app users in the United States as of 2011
- Functions via mobile banking applications in Italy 2017
- Major purposes of using banking service on mobile phones in China 2018
- Traditional vs non-traditional banking apps: number of supported features 2020 UK
- Share of mobile banking app users in Hungary 2020, by reason
- Share of consumers using apps for banking activities in Canada 2014-2016
- Selling services and products via mobile banking applications in Italy 2017
- Highest rated Hungarian banking apps on Google Play 2018
- Highest rated Hungarian banking apps on App Store 2018
- Number of mobile banking app users vs. online banking users in Poland 2018-2019
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- Italy: dissatisfaction with areas of life 2018
- U.S. consumers' angry reactions to customer service professionals 2012
- Italy: dissatisfaction with areas of life by gender 2018
- Number of open banking third party registrations in Europe 2019-2023
BCG. (June 11, 2020). Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020 [Graph]. In Statista. Retrieved April 27, 2024, from https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/
BCG. "Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020." Chart. June 11, 2020. Statista. Accessed April 27, 2024. https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/
BCG. (2020). Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020. Statista. Statista Inc.. Accessed: April 27, 2024. https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/
BCG. "Most Common Dissatisfaction regarding Mobile Banking Apps in Japan as of May 2020." Statista, Statista Inc., 11 Jun 2020, https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/
BCG, Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020 Statista, https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/ (last visited April 27, 2024)
Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020 [Graph], BCG, June 11, 2020. [Online]. Available: https://www.statista.com/statistics/1234093/japan-common-complaints-about-banking-apps/