When questioned, large groups defined themselves as "customer focused" and this approach has become one of the key points of their strategy. However, according to the 2020 customer relationship ranking, produced by the strategy consulting firm HCG France, there is still work to be done. The first three luxury companies in this ranking were Hermès, L'Oréal and Louis Vuitton, which obtained an average of 13.3/20, 12.27/20, and 11.97/20.
Ranking of the luxury goods companies located in France most popular with customers in 2019
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Les Échos. (January 27, 2020). Ranking of the luxury goods companies located in France most popular with customers in 2019 [Graph]. In Statista. Retrieved May 09, 2024, from https://www.statista.com/statistics/1244531/customer-relations-ranking-luxury-companies-france/
Les Échos. "Ranking of the luxury goods companies located in France most popular with customers in 2019." Chart. January 27, 2020. Statista. Accessed May 09, 2024. https://www.statista.com/statistics/1244531/customer-relations-ranking-luxury-companies-france/
Les Échos. (2020). Ranking of the luxury goods companies located in France most popular with customers in 2019. Statista. Statista Inc.. Accessed: May 09, 2024. https://www.statista.com/statistics/1244531/customer-relations-ranking-luxury-companies-france/
Les Échos. "Ranking of The Luxury Goods Companies Located in France Most Popular with Customers in 2019." Statista, Statista Inc., 27 Jan 2020, https://www.statista.com/statistics/1244531/customer-relations-ranking-luxury-companies-france/
Les Échos, Ranking of the luxury goods companies located in France most popular with customers in 2019 Statista, https://www.statista.com/statistics/1244531/customer-relations-ranking-luxury-companies-france/ (last visited May 09, 2024)
Ranking of the luxury goods companies located in France most popular with customers in 2019 [Graph], Les Échos, January 27, 2020. [Online]. Available: https://www.statista.com/statistics/1244531/customer-relations-ranking-luxury-companies-france/