ACSI - U.S. customer satisfaction with online retail as of 2023

Published by Statista Research Department, Apr 22, 2024
This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2023, customer satisfaction with electronic retail reached 80 points out of 100.

U.S. customer satisfaction with online retail from 2000 to 2023 (index score)

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Release date

February 2023

Region

United States

Survey time period

2000 to 2023

Method of interview

Face-to-face interview

Supplementary notes

Figures prior to 2022 were taken from previous publications.

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