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American customer satisfaction index scores for airlines in the U.S. 1995-2019
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American customer satisfaction index scores for airlines in the U.S. 1995-2019
American customer satisfaction index scores for airlines in the United States from 1995 to 2019*
This statistic shows the American customer satisfaction index scores for airlines in the United States from 1995 to 2019. Alaska Airlines received an American customer satisfaction index score of 80 in 2019.
American customer satisfaction index scores for airlines in the United States from 1995 to 2019*
| Alaska Airlines | JetBlue | Southwest Airlines | Delta Air Lines | All airlines average | American Airlines | Allegiant | United Airlines | Frontier | Spirit | U.S. Airways | |
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| Alaska Airlines | JetBlue | Southwest Airlines | Delta Air Lines | All airlines average | American Airlines | Allegiant | United Airlines | Frontier | Spirit | U.S. Airways | |
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Description
Source
More information
- Show sources information
- Show publisher information
- Release date
- April 2019
- Region
- United States
- Survey time period
- 1995 to 2019
- Supplementary notes
-
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
U.S. Airways and American Airlines merged in 2014.
Source
- Show sources information
- Show publisher information
- Release date
- April 2019
More information
- Region
- United States
- Survey time period
- 1995 to 2019
- Supplementary notes
-
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
U.S. Airways and American Airlines merged in 2014.
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- Key company figures
- American Airlines Group's operating revenue from FY 2009 to FY 2018 (in million U.S. dollars)American Airlines Group - operating revenue 2009-2018
- American Airlines Group's passenger revenue in FY 2018, by region (in million U.S. dollars)Passenger revenue by region - American Airlines 2018
- American Airlines Group's operating expenses from FY 2010 to FY 2018 (in million U.S. dollars)American Airlines' operating expenses 2010-2018
- American Airlines Group: net income from FY 2009 to FY 2018 (in million U.S. dollars)American Airlines Group - net income 2009-2018
- Number of American Airlines Group employees from FY 2012 to FY 2018American Airlines Group - employees 2012-2018
- Industry metrics
- Number of passengers enplaned by American Airlines from FY 2014 to FY 2018 (in millions)American Airlines - passenger enplanements 2014-2018
- American Airlines Group's revenue passenger miles from FY 2012 to FY 2018 (in millions)American Airlines Group - revenue passenger miles 2012-2018
- American Airlines Group's available seat miles from FY 2012 to FY 2018 (in millions)Available seat miles - American Airlines Group 2012-2018
- American Airlines Group's passenger load factor from FY 2012 to FY 2018Passenger load factor - American Airlines Group 2012-2018
- American Airlines: passenger traffic at main hubs in 2018 (in million passengers)American Airlines' passenger traffic at main domestic hubs 2018
- Industry rankings
- Domestic market share of leading U.S. airlines from September 2018 to August 2019*Leading airlines in the U.S. - domestic market share 2018-2019
- American customer satisfaction index scores for airlines in the United States from 1995 to 2019*American customer satisfaction index scores for airlines in the U.S. 1995-2019
- North American airline satisfaction index scores within the traditional segment as of March 2019*Airline satisfaction - traditional airlines in North America 2019
- Leading airline groups worldwide in 2018, based on revenue (in billion U.S. dollars)*Most profitable airlines worldwide 2018
- The leading airlines worldwide in 2019, ranked by brand value (in million U.S. dollars)The leading airlines ranked by brand value 2019
- Main competitors
- Delta Air Lines Inc.'s operating revenue from FY 2008 to FY 2018 (in million U.S. dollars)Delta Air Lines - operating revenue 2008-2018
- Delta Air Lines Inc.'s revenue passenger miles from FY 2008 to FY 2018 (in millions)Delta Air Lines: revenue passenger miles 2008-2018
- Southwest Airlines Co.'s operating revenue from FY 2010 to FY 2018 (in million U.S. dollars)Revenue of Southwest Airlines 2010-2018
- Southwest Airlines' revenue passengers from FY 2011 to FY 2018 (in millions)Southwest Airlines - revenue passengers 2011-2018
- United Continental Holdings Inc.'s operating revenue in FY 2018, by region (in million U.S. dollars)United Continental Holdings - operating revenue by region 2018
- Leading airlines in U.S. - change in domestic enplanements 2011-2013
- Leading airlines in the U.S. in 2015, by domestic scheduled enplanements
- Fuel costs of airlines worldwide 2016
- Airlines with the best entertainment according to eDreams reviews worldwide 2015
- Most child-friendly airlines according to eDreams reviews worldwide 2014
- Most comfortable airlines according to eDreams reviews worldwide 2015
- Leading airlines in luggage handling according to eDreams reviews worldwide 2014
- Airlines with the best VIP lounges according to eDreams reviews worldwide 2015
- Main airlines used for travel to Gran Canaria 2018, by passenger number
- Passenger capacity between Europe and the United States 2007-2017
- Perception of airline experiences 2011, by household income
- Airline ancillary purchases: incidence and timing 2011
- New airline services launched by country 2018
- U.S. airlines brand preferences in the U.S. from September to November 2017, by age
- Airlines most frequented by American women in 2017
- Number of aviation personnel employed by Tiger Air Taiwan 2019, by license
- Incentives to spend money in shops and restaurants at airports 2019
- Share of Americans who flew with Frontier Airlines 2018, by age
- Visitor arrivals from India to Macau 2008-2017, by mode of transport
- Visitor arrivals from Hong Kong to Macau 2008-2018, by mode of transport
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