American customer satisfaction index: Burger King restaurants in the U.S. 2000-2019

This statistic shows the American customer satisfaction index scores of Burger King restaurants in the United States from 2000 to 2019. Burger King's ACSI score was 76 in 2019.
The limited-service restaurant industry was not measured in 2004.

Burger King

Burger King is a quick-service restaurant chain headquartered in Miami-Dade County, Florida. It was founded in 1953 as Insta-Burger King, which was later shortened to just Burger King. After several changes in ownership Burger King was taken public in 2006 via its IPO by TPG Capital, which had purchased the company in 2002 for about 1.5 billion U.S. dollars. Burger King was made private again in 2010 by 3G Capital, which paid 3.3 billion U.S. dollars for the majority stake. In 2012, Burger King started to be traded publicly again via a merger with a preexisting stock (Justice Holding). 3G Capital still is the majority shareholder.

In 2018, almost 18 thousand Burger King restaurants were in operation around the world. The vast majority of those stores were franchised restaurants, only 50 remained company-operated. Burger King’s revenue was at 1.65 billion U.S. dollars during its 2018 fiscal year.
Of the total revenue 80 thousand U.S. dollars was earned through company-operated restaurants, while 1.58 billion U.S. dollars was from franchise and property revenue. Burger King’s restaurant sales amounted to 75 million U.S. dollars in 2018.

Amongst Burger King’s competitors in the quick-service restaurant market are McDonald’s, Subway, Yum Brands! (Kentucky Fried Chicken, Pizza Hut, Taco Bell), Chick-fil-A, Chipotle Mexican Grill, Wendy’s Domino’s Pizza and many others.

American customer satisfaction index scores of Burger King restaurants in the United States from 2000 to 2019*

ACSI score
201976
201876
201777
201676
201572
201476
201376
201275
201175
201074
200969
200871
200769
200670
200571
200368
200268
200165
200067
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Source

Release date

July 2019

Region

United States

Survey time period

2000 to 2019

Supplementary notes

*The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.
The limited-service restaurant industry was not measured in 2004 due to a change in quarterly measurement system that was in place at that time.
Date given is date accessed.

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Statistics on "Quick service restaurant brands: Burger King"

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