Customer service in McDonald's drive-thrus in the U.S. as of August 2019

Customer service in McDonald's drive-thrus in the United States as of August 2019

by S. Lock, last edited Nov 7, 2019
Customer service in McDonald's drive-thrus in the U.S. as of August 2019 A quick service restaurant drive-thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. As of August 2019, employees at McDonald's drive-thrus were seen as "very friendly" by consumers 28.5 percent of the time. Comparatively, employees were seen as "rude" in 0.6 percent of interactions.
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Customer service in McDonald's drive-thrus in the United States as of August 2019

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