Customer satisfaction with bus timetable information in the United Kingdom 2013

This statistic indicates how bus users and non-users in the United Kingdom (UK) rate the availability of real time information for arrival times at bus stops, based on responses from a survey carried out in March 2013. Two thirds of users rated the provision of timetable information at bus stops before a journey as very or fairly good, 39 percent of non-users also thought that it was probably good.

Overall, how would you rate the availability of information about bus times before the start of your journey?

Bus usersBus non-users
Very / fairly good67%39%
Neither good nor poor13%10%
Very / fairly poor14%16%
Don't know5%35%
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Release date

October 2013


United Kingdom

Survey time period

March 2013

Number of respondents

904 respondents

Age group

16 years and older

Method of interview

Face-to-face interviews, telephone interviews

Supplementary notes

n=428 (non-users), 476 (users).

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Statistics on "Public transport in the United Kingdom"

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