Customer satisfaction with customer service on buses in the United Kingdom 2013

This statistic indicates how bus users and non-users rate the politeness and helpfulness of bus service staff in the United Kingdom (UK), based on responses from a survey carried out in March 2013. 60 percent of users rate the customer service on buses as fairly or very good while only just over a quarter of non-users do the same. Almost half of non-users, however, do not know what the customer service quality is like.

How would you rate the politeness/helpfulness of staff on local buses?

Bus usersBus non-users
Very / fairly good60%27%
Neither good nor poor25%18%
Very / fairly poor12%8%
Don't know3%47%
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Release date

October 2013


United Kingdom

Survey time period

March 2013

Number of respondents

904 respondents

Age group

16 years and older

Method of interview

Face-to-face interviews, telephone interviews

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Statistics on "Public buses in the United Kingdom"

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