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Highest-rated upper upscale hotel brands in North America as of May 2019

Highest-rated upper upscale hotel brands in North America as of May 2019

by S. Lock, last edited Dec 5, 2019
Highest-rated upper upscale hotel brands in North America as of May 2019 In 2019, Hard Rock Hotel was rated the best upper upscale hotel brand in North America. The company’s score was about 20 points higher than the upper upscale average.

Hotel brand segments

Brands within the various hotel brand segments are rated using a customer satisfaction index score. Within the upscale hotel brand segment, Best Western Premier and Cambria Hotels & Suites were among the highest-rated brands in North America in 2019. Some of the highest rated budget hotel brands in North America were Microtel Inn & Suites by Wyndham and InTown Suites. The former had a guest satisfaction score of just under 800 points out of 1,000 – a score roughly forty points higher than the budget average.

Wyndham hotels

Many of 2019’s highest-rated budget hotel brands, such as Travelodge, Days Inn, and Super 8, were Wyndham brands. Wyndham Hotel Group, with its headquarters in New Jersey, has properties in over eighty countries, most of which were located in the United States and the Asia Pacific region in 2018.
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Highest-rated upper upscale hotel brands in North America as of May 2019

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