Leading brands for in-store shopping experience in the United Kingdom (UK) 2014

This statistic shows the leading brands for best customer experience in store, ranked by consumers in the United Kingdom in 2014. According to the survey the highest ranking brand for customer experience was Marks & Spencer, with 42.9 percent of respondents selecting the retailer as one of their top five. Tesco ranked second at 36 percent, followed closely by Boots at 35 percent.

Leading brands for best customer experience in store, ranked by consumers in the United Kingdom (UK) in 2014*

Share of respondents
Marks & Spencer42.9%
Tesco36%
Boots35%
Asda33.9%
Sainsbury's33.9%
Argos33.5%
John Lewis28.9%
Debenhams23.4%
Next20.6%
Apple19.8%
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Sources

Release date

May 2014

Region

United Kingdom

Survey time period

2014

Number of respondents

2,000 respondents

Age group

18 years and older

Special properties

Nationally representative of UK consumers

Method of interview

Questionnaire and personal interview

Supplementary notes

* Respondents were given a list of retailers from which to select their top five.

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Statistics on "Marks & Spencer"

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