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North American airline satisfaction index scores within the traditional segment as of March 2019*
Airline satisfaction - traditional airlines in North America 2019
This statistic displays customers' satisfaction with airlines in North America as of March 2019. Within the traditional airline segment, Alaska Airlines was ranked first, with a satisfaction index score of 801.
North American airline satisfaction index scores within the traditional segment as of March 2019*
Index score
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Source

Release date

May 2019

Region

North America

Survey time period

April 2018 and March 2019

Supplementary notes

* The index score is based on responses from 5,966 passengers who flew on a major North American airline between March 2018 and March 2019. The study was fielded between April 2018 and March 2019.

Index scores are based on a 1,000-point scale.

Airline satisfaction - traditional airlines in North America 2019
This statistic displays customers' satisfaction with airlines in North America as of March 2019. Within the traditional airline segment, Alaska Airlines was ranked first, with a satisfaction index score of 801.
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