Airline satisfaction on economy/basic economy flights in North America 2023

North American airline satisfaction index scores* on economy/basic economy flights as of March 2023

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Release date

May 2023

Region

North America

Survey time period

March 2022 to March 2023

Supplementary notes

* The index score is based on responses from 7,774 passengers who flew on a major North American airline within the past month.
Index scores are based on a 1,000-point scale.

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