Satisfaction or desire for received pharmaceutical services in the U.S. 2013

This statistic describes the comparison of satisfaction among U.S. patients with services received from pharmaceutical companies, as of 2013. About 48 percent of patients received product information, and some 80 percent were satisfied with that service. Many believe its important to have complementary services to pharmaceutical products.

Comparison of satisfaction among U.S. patients who received services from pharmaceutical companies as of 2013

Product information80%53%48%
Measurement tracking and alert79%35%20%
Adherence support77%19%7%
Physician referrals76%28%42%
Rewards program70%63%10%
Access to patient support forums70%29%16%
In-home nurse support70%8%7%
Lifestyle and coaching and training69%23%15%
Nurse support via phone69%26%15%
Access to clinical trials63%28%7%
Financial assistance63%51%10%
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Release date

February 2014


United States

Survey time period

September and October 2013

Number of respondents

2,000 respondents

Age group

18 years and older

Special properties

Household income of over 25,000 USD

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