Top five services from pharma companies for U.S. patients 2013

This statistic shows the top five most important health services among U.S. patients received from pharmaceutical companies, as of 2013. Some 45 percent of the respondents listed nurse support via phone as part of their top five most important services.

Top five services from pharmaceutical companies by U.S. patient preference as of 2013

Percentage of respondents
Product information73%
Financial assistance64%
Rewards program60%
Physician referrals55%
Nurse support via phone45%
Access to patient support forums40%
Lifestyle coaching and training39%
Access to clinical trials37%
Measurement tracking and alert36%
Adherence support33%
In-home nurse support18%
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Release date

February 2014


United States

Survey time period

September and October 2013

Number of respondents

2,000 respondents

Age group

18 years and older

Special properties

Household income of over 25,000 USD

Supplementary notes

Please rank your top five most important services.

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