Methods of complaining to mobile network provider in the United Kingdom (UK) 2013

This statistic shows the methods consumers used to complain to their mobile network provider in the United Kingdom in 2013. According to the survey, 60 percent of respondents used a telephone to complain to their mobile provider while 6 percent used social media for the same purpose.

Which methods of contact did you use to complain to your mobile network provider?

Share of respondents
Telephone60%
E-mail35%
Letter23%
Instant chat/messenger13%
SMS8%
Social media6%
Face to face6%
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Source

Release date

July 2013

Region

United Kingdom

Survey time period

April 2013

Number of respondents

48 respondents

Age group

16 years and older

Special properties

Consumers who had bad experience and chose to complain

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Statistics on "Financial complaints and compensation in the United Kingdom"

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