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Customer service in fast food drive-thrus in the United States as of August 2015, by menu category
Customer service in fast food drive-thrus in the U.S. in 2015, by menu category
This statistic shows the customer service in fast food drive-thrus in the United States as of August 2015, by menu category. In fast food sandwich restaurant drive-thrus, 45 percent of visits received pleasant customer service.
Customer service in fast food drive-thrus in the United States as of August 2015, by menu category
Very friendlyPleasantAverageMechanicalRude
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Sources

Release date

October 2015

Region

United States

Survey time period

May to August 2015

Special properties

1,882 different visits to 890 different restaurants within 29 restaurant chains

Supplementary notes

The burger chain category includes Burger King, Carl’s Jr., Hardee’s, In-N-Out Burger, Dairy Queen, Jack in the Box, Krystal, McDonald’s, Wendy’s
The ethnic chain category includes Del Taco, El Pollo Loco, Fazoli’s, Panda Express, Taco Bell, Taco John’s
The sandwich chain category includes Arby’s, Bojangles’, Chick-fil-A, Church’s Chicken, Jimmy John’s, KFC, Panera Bread, Popeyes, Schlotzsky’s Deli, Steak Escape, Subway, Tim Hortons

Customer service in fast food drive-thrus in the U.S. in 2015, by menu category
This statistic shows the customer service in fast food drive-thrus in the United States as of August 2015, by menu category. In fast food sandwich restaurant drive-thrus, 45 percent of visits received pleasant customer service.
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