General administration or customer service related complaints were the main reasons for turning to the FCA, amounting to almost 56,000 complaints in the first quarter of 2022. Additionally, there were over 14,000 complaints open for information, sums, charges or product performance.
Number of complaints regarding home finance products in the United Kingdom (UK) in the first half of 2022, by cause of complaint
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Other statistics that may interest you Financial complaints and compensation in the United Kingdom
Customer complaints against financial services
8
- Premium Statistic Financial complaints to FCA in the UK H1 2022, by financial product
- Premium Statistic Financial products related complaints in the United Kingdom (UK) H1 2021, by cause
- Basic Statistic All financial products related complaints in the United Kingdom (UK) H1 2022
- Basic Statistic Financial products related complaints in the United Kingdom (UK) 2010-2022
- Basic Statistic Financial services related complaints in the UK H1 2023, by firm type
- Basic Statistic Number of complaints about financial services in the UK in H1 2022, by product
- Premium Statistic Financial Ombudsman: financial services new complaints in the UK 2008-2022
- Basic Statistic Gender distribution of customers who lodged financial complaints in the UK 2017-2020
Financial compensation of claimants
4
- Premium Statistic New claims received by financial services compensation in the UK 2020-2022
- Premium Statistic Total decisions by financial services compensation made in the UK 2020-2022
- Premium Statistic Average claim payouts of financial services compensation in the UK 2021/2022
- Premium Statistic Financial services compensation: total claim payments value in the UK in 2021/2022
Complaints against banking services and products
5
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
- Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
- Basic Statistic Customer current account related complaints in the UK 2010-2023
- Basic Statistic Credit card related customer complaints in the UK 2007-2020
- Basic Statistic Saving accounts related customer complaints in the UK FY 2010-2023
Complaints targeting specific banks
7
- Basic Statistic Customer complaints against banking services in the UK H1 2023, by bank
- Basic Statistic Customer complaints opened against AIB Group (UK) Plc in the UK H2 2022
- Premium Statistic Complaints against the Bank of Ireland (UK) Plc in the UK H1 2023
- Premium Statistic Complaints against the Bank of Scotland in the UK H1 2023
- Premium Statistic Complaints against HSBC UK Bank filed in the UK H1 2023
- Premium Statistic Complaints against Lloyds Bank Plc filed in the UK H1 2023
- Premium Statistic Complaints against Santander UK plc in the UK H1 2023
Complaints against home finance and investment products
8
- Basic Statistic Investment products related complaints in the United Kingdom (UK) 2010-2022
- Premium Statistic Investment products complaints in the United Kingdom in H1 2022, by cause
- Basic Statistic Investment providers customer complaints in the UK H2 2022, by company
- Basic Statistic Complaints regarding home finance products in the United Kingdom (UK) 2010-2019
- Premium Statistic Home finance services complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against home financing providers in the UK in H2 2022, by firm
- Premium Statistic Customer complaints relating to mortgage services in the UK 2010-2023
- Basic Statistic Complaints opened against Nationwide Building Society products in the UK in H1 2020
Complaints and claims against insurance products
7
- Premium Statistic Insurance and pure protection products customer complaints in the UK 2010-2019
- Premium Statistic Insurance and protection products related complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against insurance providers in the UK H2 2022
- Premium Statistic Payment protection insurance related customer complaints in the UK 2009/10-2021/22
- Premium Statistic Motor insurance related new customer complaints in the UK 2009/10-2021/22
- Basic Statistic Financial Ombudsman: travel insurance related complaints in the UK 2010-2023
- Premium Statistic Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H2 2022
Further related statistics
13
- Complaints against the Co-operative Bank plc filed in the UK H1 2023
- Chile: main sources of information about financial services 2016
- Leading buy-to-let mortgage lenders in the UK 2021, by gross lending
- Mortgage consumer complaints reported to CFPB in the U.S. 2022, by type
- Key factors influencing choice of investment bank in the U.S. and UK 2013, by user
- Financial services as a share of commercial service imports in the UK 2008-2022
- Financial services as a share of commercial service exports in Poland 2012-2022
- Financial services as a share of commercial service exports in the UK 2008-2022
- PE/VC investment deals in finance services sector in India 2015-2022
- Value of PE/VC investments in financial services in India 2015-2022
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Statistics
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- Leading buy-to-let mortgage lenders in the UK 2021, by gross lending
- Mortgage consumer complaints reported to CFPB in the U.S. 2022, by type
- Key factors influencing choice of investment bank in the U.S. and UK 2013, by user
- Financial services as a share of commercial service imports in the UK 2008-2022
- Financial services as a share of commercial service exports in Poland 2012-2022
- Financial services as a share of commercial service exports in the UK 2008-2022
- PE/VC investment deals in finance services sector in India 2015-2022
- Value of PE/VC investments in financial services in India 2015-2022
- Distribution of Romanians who own or use a financial product or service 2023, by type
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Statista. (November 16, 2022). Number of complaints regarding home finance products in the United Kingdom (UK) in the first half of 2022, by cause of complaint [Graph]. In Statista. Retrieved March 28, 2024, from https://www.statista.com/statistics/415630/reason-of-complaints-about-home-finance-services-filed-to-fca-united-kingdom-uk/
Statista. "Number of complaints regarding home finance products in the United Kingdom (UK) in the first half of 2022, by cause of complaint." Chart. November 16, 2022. Statista. Accessed March 28, 2024. https://www.statista.com/statistics/415630/reason-of-complaints-about-home-finance-services-filed-to-fca-united-kingdom-uk/
Statista. (2022). Number of complaints regarding home finance products in the United Kingdom (UK) in the first half of 2022, by cause of complaint. Statista. Statista Inc.. Accessed: March 28, 2024. https://www.statista.com/statistics/415630/reason-of-complaints-about-home-finance-services-filed-to-fca-united-kingdom-uk/
Statista. "Number of Complaints regarding Home Finance Products in The United Kingdom (Uk) in The First Half of 2022, by Cause of Complaint." Statista, Statista Inc., 16 Nov 2022, https://www.statista.com/statistics/415630/reason-of-complaints-about-home-finance-services-filed-to-fca-united-kingdom-uk/
Statista, Number of complaints regarding home finance products in the United Kingdom (UK) in the first half of 2022, by cause of complaint Statista, https://www.statista.com/statistics/415630/reason-of-complaints-about-home-finance-services-filed-to-fca-united-kingdom-uk/ (last visited March 28, 2024)
Number of complaints regarding home finance products in the United Kingdom (UK) in the first half of 2022, by cause of complaint [Graph], Statista, November 16, 2022. [Online]. Available: https://www.statista.com/statistics/415630/reason-of-complaints-about-home-finance-services-filed-to-fca-united-kingdom-uk/