This statistic illustrates the share of customers with a positive retail banking experience in the leading selected European banking systems (countries) as of 2016. Approximately 70.6 percent of surveyed bank customers in the Netherlands indicated high levels of satisfaction, ranking the country highest among European banking locations in 2016. This was followed by the Czech Republic, with 67 percent of bank customers with a positive experience throughout the year. However, only 35.7 percent of customers of Spanish retail banks reported having a positive experience in that year.
Share of retail bank customers with positive banking experience in selected European countries as of 2016
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Capgemini. (April 18, 2016). Share of retail bank customers with positive banking experience in selected European countries as of 2016 [Graph]. In Statista. Retrieved March 28, 2024, from https://www.statista.com/statistics/417703/satisfied-bank-customers-leading-european-countries/
Capgemini. "Share of retail bank customers with positive banking experience in selected European countries as of 2016." Chart. April 18, 2016. Statista. Accessed March 28, 2024. https://www.statista.com/statistics/417703/satisfied-bank-customers-leading-european-countries/
Capgemini. (2016). Share of retail bank customers with positive banking experience in selected European countries as of 2016. Statista. Statista Inc.. Accessed: March 28, 2024. https://www.statista.com/statistics/417703/satisfied-bank-customers-leading-european-countries/
Capgemini. "Share of Retail Bank Customers with Positive Banking Experience in Selected European Countries as of 2016." Statista, Statista Inc., 18 Apr 2016, https://www.statista.com/statistics/417703/satisfied-bank-customers-leading-european-countries/
Capgemini, Share of retail bank customers with positive banking experience in selected European countries as of 2016 Statista, https://www.statista.com/statistics/417703/satisfied-bank-customers-leading-european-countries/ (last visited March 28, 2024)
Share of retail bank customers with positive banking experience in selected European countries as of 2016 [Graph], Capgemini, April 18, 2016. [Online]. Available: https://www.statista.com/statistics/417703/satisfied-bank-customers-leading-european-countries/