NatWest net trust score 2014-2023, by business division

Published by Statista Research Department, Mar 5, 2024

The net customer trust score of NatWest group increased overall from 2014 to 2020. During these years, the customer trust score presented an overall increased score for the two main branches of the group. In 2023, NatWest had a net trust score of 72, whereas the Royal Bank of Scotland had a net trust score of 63.

Annual customer trust in the NatWest group from 2014 to 2023, by business division

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Source

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Release date

February 2024

Region

United Kingdom (Scotland)

Survey time period

2014 to 2023

Supplementary notes

The source adds further comments: "The score is a net measure of of those customers that trust their bank (a lot or somewhat) minus those that distrust their bank (a lot or somewhat)."
Figures are relative to Q4 of each year.

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