Canada: reasons for negative recommendations for online retailers 2013

This statistic shows the responses to a study regarding service features and online retailer recommendations among online shoppers in Canada as of April 2013. During the reported period, 69 percent of respondents stated that a shipping cost that was too high based on the product price lead to them giving a negative recommendation of the retailer to friends or family.

Drivers of negative recommendations of online retailers in Canada as of April 2013

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Sources

Release date

April 2013

Region

Canada

Survey time period

March and April 2013

Number of respondents

1,031 respondents

Special properties

Online shoppers who made at least 2 online purchases in a 3 month period

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