Most important criteria for e-payment systems in online shops in Germany 2015

This statistic shows the results of a survey concerning the most important criteria for payment methods among online retailers in Germany in 2014. During the survey period it was found that 37 percent of responding online retailers stated that user-friendliness was among their three most important requirements for e-payment procedures.

In your opinion, what are the three most important criteria for e-payment systems?

Share of respondents
Operating costs49%
Security40%
Convenience for users37%
Protection against payment defaults37%
Acceptance/widely known in German-speaking countries35%
Reliability25%
No delays or disruptions in payment process13%
Globally used method11%
Simple reverse transactions in the case of returns10%
Low integration cost9%
Method widely used in Europe8%
Mobile usability7%
Low occurence of returns6%
Control over customer data5%
Other1%
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Source

Release date

September 2014

Region

Germany

Survey time period

July and August 2014

Number of respondents

349 respondents

Special properties

online retailers

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