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U.S. airlines ranked by rate of consumer complaints in 2018
(per 100,000 enplanements)
U.S. airlines by rate of customer complaints 2018
This statistic represents the U.S. airlines with the highest rate of consumer complaints received per 100,000 enplanements in 2018. In that year, JetBlue Airways reported close to one customer complaint for each 100,000 enplanements on domestic-scheduled operations.
U.S. airlines ranked by rate of consumer complaints in 2018
(per 100,000 enplanements)
Complaints per one hundred thousand enplanements
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Source

Release date

March 2019

Region

United States

Survey time period

2018

Supplementary notes

Data is based on customer complaints filed with the Department in writing, by telephone, via e-mail or in person, with the exception of safety complaints and security complaints which are handled by other departments.
American Airlines and US Airways are combined as American Airlines as of July 2015.
Southwest Airlines and AirTran Airways data are combined as Southwest Airlines as of January 2015.
Spirit Airlines became a reporting carrier as of January 2015.

U.S. airlines by rate of customer complaints 2018
This statistic represents the U.S. airlines with the highest rate of consumer complaints received per 100,000 enplanements in 2018. In that year, JetBlue Airways reported close to one customer complaint for each 100,000 enplanements on domestic-scheduled operations.
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