Distribution of online banking channels usage in Italy From 2016 to 2018
Online banking channels usage in Italy 2018
This statistic displays the online banking channels used by online current holders in Italy in 2016 and 2017, by channels. During the survey period, it was found that 71 percent of the online current holders reported that they use web channels for accessing online banking services while only nine percent of the online current holders reported to use E-mails.
Distribution of online banking channels usage in Italy From 2016 to 2018
201620172018
Web73%71%67%
App26%35%38%
eMail10%9%8%
Chat6%7%7%
Social4%4%4%
Videochat 4%4%4%
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Sources

Release date

March 2018

Region

Italy

Survey time period

March 12-23, 2018

Number of respondents

3,052 respondents

Method of interview

Email survey

Supplementary notes

Multiple answers were possible.

Online banking channels usage in Italy 2018
This statistic displays the online banking channels used by online current holders in Italy in 2016 and 2017, by channels. During the survey period, it was found that 71 percent of the online current holders reported that they use web channels for accessing online banking services while only nine percent of the online current holders reported to use E-mails.
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Statistics on "Online banking in Italy"
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