U.S. and German consumer willingness to be contacted by services via chat app 2016

This statistic illustrates the reasons why consumers in the United States and Germany would be willing to be contacted by service providers via a chat app. During the 2016 survey, 20 percent of respondents said they preferred using their chat app more than any other communications app or service on their device.

For what reason would you like to be contacted by your service provider using a chat app?

Percentage of respondents
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Release date

November 2016


Germany, United States

Survey time period


Number of respondents

496 respondents

Special properties

Respondents who said 'yes' to the possibility of being contacted by their service provider using a chat app

Supplementary notes

The original question was phrased as follows: "You said 'yes' to the possibility of being contacted by your service providers using a chat app - could you please tell us for what reason you would like to be contacted?"

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Statistics on "Customer service in the U.S."

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