Self-service technology use by passenger airlines

This statistic depicts the share of airline passengers using self-service technology at airports worldwide in 2019, with a breakdown by major processing step and type. The use of self-service technologies for the ease of the airline passengers' travel has become a trend. In 2019, 27 percent of passengers used e-Gates for passport control.

Share of passengers using self-service technology at airports in 2019, by major processing step and type

Characteristic	Web	Kiosk	e-Gates	Mobile	Automatic	e-tag
-	-	-	-	-	-	-
-	-	-	-	-	-	-
-	-	-	-	-	-	-
-	-	-	-	-	-	-
-	-	-	-	-	-	-
-	-	-	-	-	-	-
-	-	-	-	-	-	-
-	-	-	-	-	-	-
-	-	-	-	-	-	-
-	-	-	-	-	-	-

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Release date

December 2020

More information

Region

Worldwide

Survey time period

Q1 2020

Special properties

passengers must have traveled at least once in the previous three months and through a large or regional airport.

Supplementary notes

The 2019 findings are based on an online survey of 6,813 respondents from 27 countries across the Americas, Asia, Europe and the Middle East and Africa.

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