Social commerce customer satisfaction index in South Korea 2017

This statistic shows the National Customer Satisfaction Index (NCSI) of social commerce sites in South Korea in the fourth quarter of 2017. In that quarter, customer satisfaction index of the Coupang measured 77 out of 100.

National Customer Satisfaction Index (NCSI) of social commerce brands in South Korea in 4th quarter 2017

Index score on a 0 to 100 scale
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Sources

Release date

December 2017

Region

South Korea

Survey time period

4Q 2017

Supplementary notes

Korea Productivity Center defines the National Consumer Satisfaction Index (NCSI) as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."

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