Breakdown of BPOs and SSCs services in foreign languages in Poland 2015, by language

This statistic illustrates a breakdown of business process outsourcing (BPOs) and shared services centers (SSCs) by foreign language service offerings in Poland as of 2015, by language. It can be seen that two fifths (40 percent) of BPOs and SSCs offered services in French at that time.

Breakdown of BPOs* and SSCs** services in foreign languages in Poland as of 2015, by language

Share of centers
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Source

Release date

June 2016

Region

Poland

Survey time period

2015

Supplementary notes

Further information from the source: "All analyses ... were prepared based on the database covering 852 centers with foreign and Polish shareholding. The total employment in all companies included in the database amounts to almost 193.5 thousand employees. The database comprises information valid as of the end of 2015."

*BPO: Business Process Outsourcing - vendors and third party providers of services for external clients, mainly in finance and accounting, customer service, human resources (HR) and payroll services, and back-office support related to the procurement process.
**SSC: Shared Services Centers - captive SSCs operating within one corporation and providing services to corporate branches across a specific region (Europe, EMEA, global) mainly in the following areas: finance and accounting (F&A), HR, procurement, IT support, marketing, internal clients’ needs. This category additionally includes operations centers facing corporate clients indirectly and directly (mid-office and front desk functions).

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