Using automated systems for online customer support in the Netherlands 2016

This statistic illustrates the outcome of the survey question: "Do you use a robot or system for automated answers for online customer support?". During the surveyed period in 2016, roughly 12 percent of the responding organizations indicated they are considering to use a robot or system for automated responses.

Do you use a robot or system for automated answers for online customer support?*

Share of respondents
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Sources

Release date

January 2017

Region

Netherlands

Survey time period

November 1, 2016 to November 18, 2016

Number of respondents

97 respondents

Special properties

Dutch organizations; B2C, B2B, for profit and non-profit organizations

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source in Dutch as follows: "Zet webcare een robot of systeem in voor het geautomatiseerd antwoorden"

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