B2B customer satisfaction of fixed-line telephony services in Sweden 2012-2016

Published by Statista Research Department, Oct 31, 2016
This statistic shows the survey displaying B2B customer satisfaction of fixed-line telephony services in Sweden from 2012 to 2016. During the survey period of 2013, 67 percent of the respondents stated to be satisfied with fixed-line telephony services in Sweden.

B2B customer satisfaction of fixed-line telephony services in Sweden from 2012 to 2016

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Source

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Release date

October 2016

Region

Sweden

Survey time period

2012 to 2016

Age group

18-79 years

Method of interview

Telephone interview

Supplementary notes

The source does not specify the number of respondents.

The respondents were asked to indicate their satisfaction on a scale from 1 to 10, where 1 represents dissatisfaction and 10 represents complete satisfaction. The average of each question was then added to an index with the scale of 0 to 100, where 100 is the maximum value of the index and represents completely satisfied customers.

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