Improvements in the customer service of insurers according to the French in 2017

This statistic shows the insurers' customer service improvements proposed by French people aged 18 to 30 in 2017. Nearly 20% of respondents said they preferred to change their contract in a few clicks online.

Which of the following options could improve your interactions with your insurer the most?

Share of respondents
Change my contract in a few clicks19%
Subscribe in less than 15 minutes18%
Have an application with a wide choice of options18%
Chat 24/7 via email application18%
Have offers when I need it via an app 12%
Get an appointment via a button on an app8%
Cat with an artificial intelligence7%
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Release date

February 2017



Survey time period

February 2017

Number of respondents

200 respondents

Age group

18-30 years

Supplementary notes

The source does not specify the survey method used.

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