Most important customer service channels for online shops in Sweden 2018

This statistic shows the most important customer service channels for online shops in Sweden in 2018. According to the source, 63 percent of online shoppers want to be able to reach customer service via e-mail. The second most important channel was the telephone, which 40 percent of respondents found important. At three percent, the least important communication channel was a Facebook page.

Through which of these channels do you want to be able to contact an online shop's customer service?

Share of respondents
--
--
--
--
Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $59 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

February 2018

Region

Sweden

Survey time period

January 2018

Number of respondents

1,200 respondents

Age group

16-79 years

Method of interview

Online panel

Supplementary notes

Multiple answers were possible.

This question was phrased by the source as follows: "Anser du det vara mycket viktigt att kunna kontakta en webbutik via ..."

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account!

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "E-commerce in Poland"

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.