Leading mattress companies, by customer satisfaction U.S. 2023

This statistic depicts the leading mattress companies segment in the United States in 2021, based on customer satisfaction among offline/in-store shoppers. The study found that Sleep Number was the most satisfying mattress retailer for customers shopping in-store, with a satisfaction score of 881 out of 1,000.

Leading mattress companies in the United States in 2023, by in-store customer satisfaction (based on a 1,000 point scale)

Characteristic	Customer satisfaction (based on a 1,000 point scale)
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Release date

November 2023

More information

Region

United States

Survey time period

August to September 2023

Number of respondents

2,533 respondents

Special properties

Customers who purchased a mattress in the last 12 months

Supplementary notes

Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with mattress purchases based on seven factors (in order of importance): comfort; price; support; durability; warranty; features; and customer service. Satisfaction is measured on a 1,000-point scale.

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