Insurance customer satisfaction North America 2018, by tech engagement

This statistic shows the share of insurance customers with positive experience in North America in 2018, by level of technology engagement. In 2018, 36.1 percent of tech-savvy insurance customers in North America had a positive experience, whereas 46.5 percent of non-tech-savvy North American respondents reported having a positive experience.

Share of insurance customers with positive experience in North America in 2018, by level of technology engagement

Share of respondents
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Sources

Release date

May 2018

Region

Canada, Mexico, United States

Survey time period

January to February 2018

Number of respondents

10,000 respondents

Special properties

insurance customers

Supplementary notes

Tech savvy customers were defined as "customers that use online and mobile channels frequently to conduct transactions such as purchasing electronics, clothes, food and groceries, paying bills, etc."

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Statistics on "Insurance industry in Canada"

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