• Multichannel retail: lowest ranking retailers in the UK 2019

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This statistic shows the lowest rated multichannel retailers in the United Kingdom in 2019. At the bottom of the list of low-performers in multichannel retail was luxury leather goods company Smythson with a score of 30 out of 100. Luxury clothing retailer Aquascutum closed the list with a score of 43. The UK's highest performing multichannel was revealed to score a firm 89 out of 100.
Multichannel retail allows customers to make purchases via online and mobile channels, as well as offering click-and-collect delivery options besides traditional brick-and-mortar sales.

Lowest ranking multichannel retailers in the United Kingdom (UK) in 2019*

	Score out of 100
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Release date

January 2019

More information

Region

United Kingdom

Survey time period

October 8 to November 19, 2018

Number of respondents

200 respondents

Special properties

Multichannel retailers

Supplementary notes

* The source adds the following information: "The Ampersand Retail Matrix represents our view of the core tenets of multichannel retailers. These tenets cross the boundaries of digital and physical customer experiences, including site UX, delivery, returns, payment etc. Retailers were scored against 28 criteria, with a weighted formula out of 36.325 points, with the final score to be out of 100 (=100/36.325*SCORE)."