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Omnichannel customer experience score of leading retailers in Europe in 2018
Omnichannel customer experience: leading retailers in Europe 2018
This statistic displays the omnichannel customer experience score of leading retailers in Europe in 2018. According to data, Bever, an outdoor equipment retailer from the Netherlands, ranked highest with an omnichannel customer experience score of 69. Magasin Kiabi (France), Schuh (Germany), NetonNet (Sweden) and House of Fraser (UK) together shared a score of 67 in the omnichannel customer experience review in 2018.
Omnichannel customer experience score of leading retailers in Europe in 2018
Omnichannel CX score of retailers
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Sources

Release date

February 2018

Region

United Kingdom

Survey time period

2018

Number of respondents

145 respondents

Special properties

Retailers in Europe*

Supplementary notes

* The source commissioned in-depth reviews of 145 retailers in seven European countries. To identify the top retailers within the "shopping" category, the source used SimilarWeb's publicly available data. Then the list was further filtered to include retailers that have physical stores. Retailers were then benchmarked against the core principles of omnichannel CX (Customer Experience).

The source does not specify the date of the survey.

Omnichannel customer experience: leading retailers in Europe 2018
This statistic displays the omnichannel customer experience score of leading retailers in Europe in 2018. According to data, Bever, an outdoor equipment retailer from the Netherlands, ranked highest with an omnichannel customer experience score of 69. Magasin Kiabi (France), Schuh (Germany), NetonNet (Sweden) and House of Fraser (UK) together shared a score of 67 in the omnichannel customer experience review in 2018.
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