Call centers in the U.S.

Statistics report on call centers in the United States

Call centers in the U.S.

The report presents a range of statistics and facts on call centers in the United States. This includes an industry overview, leading companies based on revenue, employment figures that include wages and employment rates, and customer preferences when it comes to communicating with customer service and brands.

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Table of contents

Industry overview

4
  • Basic Statistic Global contact center satisfaction index 2010-2022
  • Premium Statistic Number of call centers opened or expanded by region 2016-2023
  • Premium Forecast Industry revenue of “telephone call centres“ in the U.S. 2012-2024
  • Premium Statistic States with the highest wages in telemarketing in the U.S. 2022

Leading companies

5
  • Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2023
  • Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
  • Premium Statistic Revenue of Genpact worldwide 2006-2022
  • Basic Statistic Revenue of Citigroup 2011-2023
  • Premium Statistic Revenue of Comcast Corporation 2006-2023

Employment

7
  • Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2023
  • Premium Statistic Contact center employees in the United States 2014-2022
  • Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2022
  • Premium Statistic States with the highest employment in telemarketing in the U.S. 2022
  • Premium Statistic States with the highest wages in telemarketing in the U.S. 2022
  • Premium Statistic Customer service employees at government agencies in U.S. 2014-2022
  • Premium Statistic Annual wage of customer service employees at U.S. government agencies 2014-2022

Operations

5
  • Premium Statistic Channels consumers use to contact brands in the U.S. 2022
  • Premium Statistic U.S. consumer satisfaction with chatbot customer service 2022
  • Premium Statistic Leading customer communication channels for professionals in the U.S. 2022
  • Premium Statistic Use of phone calls to contact brands in the U.S. 2022, by generation
  • Premium Statistic Importance of human customer service in the U.S. 2022
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FURTHER REPORTS

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