E-government

The Statista dossier
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Statista dossier about e-government services

This dossier gives information about online government services. Online government services include open government data initiatives as well as online citizen services through government websites and other digital channels.

Table of contents

  • 1. E-government usage
    • E-Government Development Index (EGDI) 2018, by country

    • Global E-Government Development Index (EGDI) distribution 2014-2018

    • E-Government Development Index (EGDI) 2018, by region

    • Most visited U.S. government web properties in June 2019

    • U.S. customer satisfaction with e-government services 2019

    • U.S. customer satisfaction e-government service websites 2019

    • U.S. customer satisfaction with mobile e-government services 2019

  • 2. E-participation
    • Global e-participation leaders 2018

    • Available online e-participation policies 2014

    • Devices used to access governmental websites 2014

    • Online and mobile interaction with public services 2014

    • Importance of digital government services 2014

    • U.S. online user worry about personal data security with government agencies 2017

  • 3. Online content and services
    • E-government services for disadvantaged groups 2018, by region

    • Transactional e-government service offerings 2014-2018

    • New transactional e-government service offerings 2014-2018

    • Transactional e-government service offerings 2018, by sector

    • E-government: availability of mobile services worldwide 2014-2018, by sector

    • E-government services for women and youth 2018, by region

    • Government online engagement tool usage 2018, by region

    • U.S. citizen awareness of digital services provided by local government 2016

    • U.S. citizen awareness to digitally reporting issues to local government 2016

    • U.S. citizen awareness of digital civic engagement services 2016

    • U.S. citizen awareness of digital transport services by local government 2016

    • U.S. citizen awareness of digital health services by local government 2016, by age

    • U.S. citizen opinion on local government technological investment 2016, by age

  • 4. Social media
    • Social media: most used platforms by UN member states 2018

    • Twitter presence of UN member countries as of May 2017

    • World leaders with the most Twitter followers 2019

    • World leaders with the most mutual Twitter connections 2019

    • World leaders with highest Twitter reply rates 2018

    • Percentage of U.S. Congress members who posted on social media accounts 2018

    • Total number of posts per platform by U.S. Congress members 2018

  • 5. National cybersecurity
    • Leading countries based on global cyber security ranking (GCI) 2018

    • Share of countries with cyber security legislation 2018

    • Share of countries with government cyber security training 2018

    • Share of countries with national CIRT 2018

    • Share of countries metrics measuring cyber security development 2018

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