Bank customer retention in the United Kingdom (UK)

Statistics report on the bank account switching and customer loyalty in the United Kingdom (UK)

Bank customer retention in the United Kingdom (UK)

This report has been compiled to provide statistical information on bank customer retention and loyalty, as well as current account switching and main banks, who gained or lost customers, in the United Kingdom (UK).

Table of contents

Bank client overall experience

7
  • Basic Statistic Reasons for choosing a bank among customers in Western and Central Europe 2014
  • Basic Statistic Selected European countries ranked by retail banking customer satisfaction 2016
  • Basic Statistic Millennial bank customers experience in Western and Central Europe 2015-2016
  • Basic Statistic UK banking services survey: client assessment of various services offered by banks
  • Basic Statistic Survey: client satisfaction with current bank in the United Kingdom (UK) 2011-2014
  • Basic Statistic Banking services survey: client sentiments towards their banks in the UK
  • Basic Statistic Bank customer connectedness levels in the United Kingdom (UK) as of 2014

Bank account switching

9
  • Basic Statistic Current bank account switching numbers in the United Kingdom (UK) 2016-2023
  • Basic Statistic Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2023
  • Basic Statistic Percentage of bank clients' switched main current bank account in the UK 2011-2014
  • Basic Statistic UK banking: customer switching intentions 2013-2014
  • Premium Statistic Consumers switching service provider after bad customer service in the UK 2013
  • Basic Statistic UK banking: customer switching intentions if all banks charged fees in 2013-2014
  • Basic Statistic Likelihood of customer loyalty to primary retail bank in Europe 2016
  • Premium Statistic Current account switches of banks in the UK Q3 2023, by net gain/loss
  • Premium Statistic Willingness to join a bank with no branch locations in the U.S. 2014, by age group

Customer satisfaction score

5
  • Premium Statistic Loyalty score of retail bank according to clients in the UK in 2014
  • Premium Statistic Leading banks and building societies brands ranked by BrandIndex in the UK 2019
  • Basic Statistic Leading banks in the UK 2023, by customer satisfaction
  • Basic Statistic Leading banks by credit card holder satisfaction in the UK 2014
  • Basic Statistic Leading banks according to saving account holders satisfaction level in the UK 2014

Customer complaints

7
  • Basic Statistic Share of UK bank clients complained to main current bank account provider 2011-2014
  • Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
  • Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
  • Basic Statistic Customer complaints against banking services in the UK H1 2023, by bank
  • Basic Statistic New complaints regarding banking products in the UK 2009-2020
  • Basic Statistic Number of complaints against leading banks in the UK H1 2023
  • Basic Statistic Banking and credit issues complaints in the UK 2017-2019, by focus

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