Airline passenger experience in the U.S.

Statistics report about U.S. airline passenger experience

Airline passenger experience in the U.S.

This report presents graphs and tables about the experiences of airline passengers in the U.S. It focuses on indicators, including delays and cancellations, the cost of flying, bag mishandling and the number of complaints received by airlines.

Download your Report

  We value your privacy and will never rent or sell your email address.

Privacy

Table of contents

Status of air travel in the U.S.

6
  • Premium Statistic U.S. airlines - total passengers 2004-2023
  • Basic Statistic U.S. airlines - domestic passenger enplanements 2004-2023
  • Basic Statistic Growth of passenger traffic to/from the U.S. 2022-2042
  • Basic Statistic Latin-American air traffic passengers traveling to/from the United States 2006-2043
  • Basic Statistic Atlantic air traffic passengers traveling to/from the United States 2006-2043
  • Premium Statistic U.S. airlines - domestic passenger load factor 2004-2023

Customer complaints

3
  • Premium Statistic Customer complaints in the U.S. airline industry by category 2021
  • Premium Statistic U.S. airlines by rate of customer complaints 2022
  • Premium Statistic American customer satisfaction index scores for airlines in the U.S. 1995-2023

Cancellations and flight delays

4
  • Basic Statistic Cancellations of U.S. air carriers 2000-2022
  • Basic Statistic Major U.S. air carriers - late arrivals 2000-2022
  • Premium Statistic Punctuality rate of airlines in North America 2022
  • Basic Statistic Punctuality of regional airlines in the U.S. 2023

Ease of travel

4
  • Basic Statistic Passengers denied boarding by the largest U.S. air carriers 2000-2021
  • Basic Statistic Passengers denied boarding by the largest U.S. air carriers 2000-2021
  • Premium Statistic U.S. airline industry - bags mishandled 1990-2021
  • Premium Statistic U.S. airlines with the lowest rate of mishandled bags 2022

Cost of flying

4
  • Premium Statistic U.S. airline industry - cancellation and change fees 2004-2021
  • Premium Statistic Airline baggage fee revenue in the U.S. by airline 2021
  • Premium Statistic Cancellation fees of leading U.S. airlines 2021
  • Premium Statistic CPI-U for airline fares in the U.S. 2013 -2022
Report this content
FURTHER REPORTS

Recommended and recent reports

  • Lufthansa
  • Airline passenger experience in the United Kingdom
  • Air transportation in Thailand
  • The Passenger IT Trends Survey 2020
  • Airline & Airport IT Trends Survey 2021
  • Sky High Economics 2019
  • Passenger airlines worldwide
  • Passenger airlines in the United Kingdom
  • American Airlines
  • Delta Air Lines
  • United Airlines
  • Passenger airlines in Europe
  • Aviation industry in the Philippines
  • Air Canada
  • Air transportation in Poland
  • Passenger aviation in India
  • Air Canada - Annual Report 2022
  • Aviation industry in Iceland
  • European airports
  • Airports in the United States

Recommended statistics

You may also be interested in...

Statista report shop

Explore all Statista reports

We provide information on industries, companies, consumers, trends, countries, and politics, covering the latest and most important issues in a condensed format.

Statista report shop Go to reports

Contact

Get in touch with us. We are happy to help.
Statista Locations
Contact Meredith Alda
Meredith Alda
Sales Manager– Contact (United States)
Email
support@statista.com

Mon - Fri, 9am - 6pm (EST)

Contact Yolanda Mega
Yolanda Mega
Operations Manager– Contact (Asia)
Email
asia.support@statista.com

Mon - Fri, 9am - 5pm (SGT)

Contact Kisara Mizuno
Kisara Mizuno
Senior Business Development Manager– Contact (Asia)
Email
asia.support@statista.com

Mon - Fri, 10:00am - 6:00pm (JST)

Contact Lodovica Biagi
Lodovica Biagi
Director of Operations– Contact (Europe)
Email
eu.support@statista.com

Mon - Fri, 9:30am - 5pm (GMT)

Contact Carolina Dulin
Carolina Dulin
Group Director - LATAM– Contact (Latin America)
Email
latam@statista.com

Mon - Fri, 9am - 6pm (EST)

Menu