Bank consumer satisfaction with customer services worldwide 2024, by country
According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, consumers in general were satisfied with the customer services offered by their banks. According to the respondents, customer service was the fourth most important aspect of banking. The global customer service satisfaction rating stood at 3.97 out of 5, with Indonesia scoring highest at approximately 4.24 index points.
More in-depth information can be found in theĀ 2024 global bank customer satisfaction survey