Preferred ways and places for returning online purchased products in France 2020
e-commerce businesses provided returns, eight of the 100 businesses offered a return shipping label in the parcel, while 37 others offered customers to download them.
Fast and sustainable delivery modes have become an important topic with the increasing adoption of e-commerce activities. Regarding the means of returns, the relay point won the stake in 2020, acclaimed by 62 percent of French consumers and ranked in front of the forwarding by the Post office, the collection service and the return in physical store. For how