Preferred technologies to increase travel confidence worldwide 2021

The coronavirus (COVID-19) pandemic heavily disrupted travel in 2020 and 2021, forcing travelers to cancel or reschedule their trips due to lockdowns, quarantine obligations, and fear of contracting the virus. According to a September 2021 study, 44 percent of surveyed travelers worldwide believed that mobile applications providing on-trip notifications and alerts would help increase their confidence in traveling in the next 12 months. Meanwhile, 41 percent of respondents thought that self-service check-in and contactless mobile payments would boost their travel confidence.

Leading technologies that would increase confidence to travel in the next 12 months according to travelers worldwide as of September 2021

Characteristic	Share of respondents
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Release date

October 2021

More information

Region

Worldwide

Survey time period

September 2 to 14, 2021

Number of respondents

9,074 respondents

Age group

16 years and older

Special properties

people who traveled abroad in the past 18 months

Supplementary notes

Respondents were residents in the following countries (with a minimum of 1,000 respondents per market): France, Germany, India, Russia, Singapore, Spain, the UAE, the UK, and the United States.

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