Customer satisfaction with grocery delivery services Germany 2020

Published by Statista Research Department, Nov 24, 2023
In 2020, German consumers were most satisfied with the Rewe supermarket delivery service. Evaluation was determined by a scale of 1 to 5, with 1 equaling the highest satisfaction level. Rewe scored 1.88. Amazon Pantry scored 2.17, which was lower than the industry average.

Customer satisfaction with grocery delivery services in Germany in 2020

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Source

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Release date

September 2020

Region

Germany

Survey time period

2020

Number of respondents

25,541 respondents

Method of interview

Online survey

Supplementary notes

The respondents evaluated based on a scale of 1 to 5, 1 = completely satisfied and 5 = not satisfied. The statistic shows the resulting average.

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