Bicycle retail customer service rating Germany

In 2023, German consumers rated various bicycle retailers in the country based on their customer service. The rating was based on a scale of 1 to 5, following the grading system in German education - 1 stands for "excellent", while 5 equals "bad". According to the results of the survey, ZEG customer service was rated highest, with an average score of 2.43.

Consumer rating of customer service in bicycle retail in Germany in 2023, by retailer (score of 1 to 5)

Characteristic	Score (scale of 1 to 5, 1 = excellent, 5 = bad)
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Release date

June 2023

More information

Region

Germany

Survey time period

April 2023

Number of respondents

13,975 respondents

Special properties

People who had a consultation in the last 12 months

Method of interview

Online survey

Supplementary notes

Rating based on a scale of 1 to 5. 1 = excellent and 5 = bad.

The ranking is based on 35,470 reviews from 13,975 customers. Up to 10 companies where a consultation with an expert took place within the past year.

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