ACSI - U.S. user satisfaction with internet portals 2019

This statistic displays an annual comparison of U.S. user's satisfaction with online portals and search engines in 2019, according to the American Customer Satisfaction Index (ACSI). In 2019, market leader Google was ranked first with 79 out of 100 ACSI index points. Google's popularity is not only based on its leading position within the online search market but also related to the wide selection of online products offered by the company.

U.S. customer satisfaction with internet portals and search engines in 2019

Index points
Google79
Aggregate77
AOL (Verizon Media)74
Ask.com73
MSN (Microsoft)72
Bing (Microsoft)72
Answers.com71
Yahoo (Verizon Media)70
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Source

Release date

July 2019

Region

United States

Survey time period

July 17, 2018 to June 26, 2019

Number of respondents

7,690 respondents

Method of interview

Online survey

Supplementary notes

ACSI reports scores on a 0 to 100 scale at the national level and produces indexes for 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services. In addition to the company-level satisfaction scores, ACSI produces scores for the causes and consequences of customer satisfaction and their relationships. The measured companies, industries, and sectors are broadly representative of the U.S. economy serving American households.

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Statistics on "Online search usage"

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