Customer service performance of fashion brands online in the UK 2016-2019
This statistic presents the level of customer service performance of fashion brands in the United Kingdom (UK) from 2016 to 2019, by online channel. In 2019, customer service capabilities of leading fashion brands in the UK achieved a score of 80 percent across Web Self Service channels. Twitter and Facebook lagged behind fashion brands' Web Self Service facilities, scoring a 50 percent responsiveness rate each.
Fashion retailers' level of customer service responsiveness online in the United Kingdom (UK) from 2016 to 2019*, by channel
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Eptica UK. (February 21, 2019). Fashion retailers' level of customer service responsiveness online in the United Kingdom (UK) from 2016 to 2019*, by channel [Graph]. In Statista. Retrieved December 07, 2019, from https://cdn1.statista.com/statistics/989477/fashion-retailers-level-of-responsiveness-online-uk/
Eptica UK. "Fashion retailers' level of customer service responsiveness online in the United Kingdom (UK) from 2016 to 2019*, by channel." Chart. February 21, 2019. Statista. Accessed December 07, 2019. https://cdn1.statista.com/statistics/989477/fashion-retailers-level-of-responsiveness-online-uk/
Eptica UK. (2019). Fashion retailers' level of customer service responsiveness online in the United Kingdom (UK) from 2016 to 2019*, by channel. Statista. Statista Inc.. Accessed: December 07, 2019. https://cdn1.statista.com/statistics/989477/fashion-retailers-level-of-responsiveness-online-uk/
Eptica UK. "Fashion Retailers' Level of Customer Service Responsiveness Online in The United Kingdom (Uk) from 2016 to 2019*, by Channel." Statista, Statista Inc., 21 Feb 2019, https://cdn1.statista.com/statistics/989477/fashion-retailers-level-of-responsiveness-online-uk/
Eptica UK, Fashion retailers' level of customer service responsiveness online in the United Kingdom (UK) from 2016 to 2019*, by channel Statista, https://cdn1.statista.com/statistics/989477/fashion-retailers-level-of-responsiveness-online-uk/ (last visited December 07, 2019)