Canada: processes in banking affairs 2023

Mobile banking was the most popular method to process banking affairs in Canada in the fourth quarter of 2023, and it was followed by online banking via PC or laptop. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters via smartphone or tablet was 60 percent, while online banking penetration stood at 51 percent. In-person banking was the third main banking method, with 42 percent of the respondents indicating branch banking as a primary method to process banking affairs.

Methods of processing banking affairs in Canada in 4th quarter 2023

Characteristic	Share of respondents
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Release date

February 2024

More information

Region

Canada

Survey time period

January 6, 2023 to December 13, 2023

Number of respondents

1,986 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)?" (multi-pick). Multiple selections were possible.

More information on the methodology can be found here.

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